Service Delivery Manager

Clearance Level
None
Category
Systems Engineering
Location
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Information Technology (IT) Systems

Systems Design

Systems Engineering

REQ#: RQ170338
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are currently seeking a Service Delivery Manager to our SEC ISS team.  The individual should be innovative, a self-starter, problem solver and excellent communicator with past, hands-on experience managing large-scale IT support project and/or programs on a day-to-day basis. The work will involve execution of program strategy, complex planning, execution of operations plans and transformational initiatives.

In this role, you will:

  • Rapidly identify areas for improvement across all program task areas and formulate resolution strategy

  • Ensure performance and achievement of SLAs and KPIs required by the contract and agreed with the customer.

  • Be readily available to respond to customer questions, concerns, and comments, and be proactive in alerting Program Manager and Deputy Program Manager to potential operational issues.

  • Being the service owner for all end user and customer-facing IT services and solutions

  • Ensuring end-to-end delivery of services based on Government-approved agile ITSM processes consistent with industry best practices.

  • Present solutions to Program Manager, Deputy Program Manager as well as senior federal customers to include formal presentations and customer meetings

Qualifications:

  • A Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience. Masters Degree, especially in Science, Computers, Engineering, is highly desired.

  • 10+ years of Operations Management experience, with a focus on large infrastructure programs that include successful performance against SLAs and KPIs. 

  • Must have excellent communication skills (oral and writing).

  • Experience interacting with federal customers and senior government leadership at the executive level

  • Experience managing all aspects of several large agency-wide and corporate infrastructure deployment/engineering, support, and operations.

  • Experience with portfolio management for infrastructure, network, collaboration, and service delivery components supporting the integration of legacy IT systems and networks into a new end state environment.

Desired:

  • Certified Project Management Professional Certification (Project Management Professional, PgMP or similar certification) preferred

  • ITIL® 4 Intermediate Level Certification (or better) preferred

Work Requirements
Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.