IT Specialist (Help Desk)

Clearance Level
Secret
Category
Configuration
Location
Portsmouth, Virginia

REQ#: G2019-67706

GDIT is seeking an IT Specialist (Help Desk) in support of NMCPHC which is the Navy and Marine Corps' center for public health services. NMCPHC provides leadership and expertise to ensure mission readiness through disease prevention and health promotion in support of the National Military Strategy.

 

  • Assists in collecting new requirements for development to meet customer's needs.
  • Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require coordination and compatibility.
  • Provides suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables.
  • Analyzes and refines customer requirements, translating requirements into applications revisions and upgrades.
  • Designs user interfaces and works with customers to test applications and assures software and systems quality and functionality.
  • Evaluates new applications software technologies.
  • Writes and maintains program documentation.
  • Ensures that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services.
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  • BA/BS
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Required Qualifications:

  • 5+ years total work experience

  • Minimum 2 years' experience in IT environment
  • Experience with testing and troubleshooting web applications
  • Strong skills with Microsoft Office Suite
  • Experience in providing technical help desk support to end users and customers
  • Secret clearance required

 

Preferred Qualifications:

  • Experience writing Standard Operating Procedures (SOP), training guides, quick
  • references, tutorials, and User Guides.
  • Experience with Disease Reporting System Internet (DRSi), Electronic Deployment
  • Health Assessment (eDHA), and Health Risk Assessment (HRA) preferred.

" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.