Help Desk Technician III - JTF - Bravo (Top Secret Clearance Required)

Clearance Level
Interim Top Secret
Category
Help Desk
Location
Comayagua, Honduras

REQ#: RQ46410

Travel Required: None

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

Roles and Responsibilities:

  • Responds to and diagnoses problems through discussion with users
  • Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors all problems to ensure a timely resolution.
  • Provides, second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Refers more complex problems to intermediate and/or senior level.

Education:

  • Associates Degree in Information Technology; Or
  • Computer Science; Or
  • 3+ years of IT Help Desk experience.

Preferred Skills:

  • Perform MAC (Moves, Adds and Changes) duties.
  • Microsoft technology stacks (Office, Active Directory).
  • End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.
  • High volume networked multi-function printers support.
  • Knowledge of Windows 7, 8.1 with Mac OS X Knowledge extra.
  • Good troubleshooting skills.
  • Experience in assembling/disassembling computer hardware and computers.
  • Understanding of TCP/IP networking.
  • Experience with software installations with desktop applications.
  • Baseline Certification.
  • Computing Environment.

Requirements

Minimum Certification requirements (DOD 8570.01-M - IAT Level II):

  • Baseline Certification
    • CompTIA Security+
  • Computing Environment
    • Windows 10 Certification


Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software


GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.