Unified Communications Operations Technician - TS/SCI

Flexibility Requirement:

NOC is 24x7 shift work; shifts may include weekends and/or holidays.

• Day Shift: 6am – 2:30pm

• Swing Shift: 2pm – 10:30pm

• Mid Shift: 10:30pm – 6am

Skill Level Determinations:

• Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.

• Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services

• Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).

• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.

• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.

• Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

• Manage resource availability and conflicts for Video Networks.

• Possess understanding of dialing protocols to include H.323, E.164 and SIP.

• Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.

• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.

• Ensure compliance with network security policies and procedures.

• Create and report all outage notifications and network related issues according to standard operating procedures.

• Provides system/equipment/specialized training and technical guidance to lower skill level employees.

• Assist in responsibilities as tasked by GDIT Management.

• Participate in special projects as required by GDIT Management.

Key Competencies:

• Interpersonal Skills

• Effective Communication skills - verbal and written.

• Listening skills

• Problem analysis and problem solving

• Attention to detail and accuracy.

• Customer Service oriented

• Adaptability

• Ability to work independently within a Team Concept

• Ability to multitask in a stressful environment.

Education Requirement:

• BA/BS and 3+ years of relevant experience, or an Associate's Degree and 5+ years of relevant experience or High School Diploma and 7+ years of relevant experience

• Training in the realm of UC&C as appropriate to technical skill level for position.

Certification Requirement:

IAT II (Security+ CE)

Certification Preferences:

Network +

ITIL Foundations

Agile Foundations

CCT Collaboration (CLTECH)

CCNP Collaboration (CLFNDU)

CCNP Collaboration (CLCOR)

CCNP Collaboration (CLACCM) and or (CLCNF)

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays