Unified Communications Operations Technician - TS/SCI

Clearance Level
Top Secret SCI + Polygraph
Systems Administration
Washington, District of Columbia
Onsite Workplace
Key Skills For Success

Cisco Unified Computing System (UCS)

Network Operations Center (NOC)


Unified Communications and Collaboration (UC&C)

Voice over IP (VoIP)

REQ#: RQ145976
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Flexibility Requirement:

NOC is 24x7 shift work; shifts may include weekends and/or holidays.

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am

Skill Level Determinations:

  • Technical knowledge of VoIP / PBX telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager.

  • Technical knowledge of IM systems like Cisco Jabber or Microsoft Teams and Presence Services

  • Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).

  • Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.

  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.

  • Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

  • Manage resource availability and conflicts for Video Networks.

  • Possess understanding of dialing protocols to include H.323, E.164 and SIP.

  • Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.

  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.

  • Ensure compliance with network security policies and procedures.

  • Create and report all outage notifications and network related issues according to standard operating procedures.

  • Provides system/equipment/specialized training and technical guidance to lower skill level employees.

  • Assist in responsibilities as tasked by GDIT Management.

  • Participate in special projects as required by GDIT Management.

Key Competencies:

  • Interpersonal Skills

  • Effective Communication skills - verbal and written.

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy.

  • Customer Service oriented

  • Adaptability

  • Ability to work independently within a Team Concept

  • Ability to multitask in a stressful environment.

Education Requirement:

  • BA/BS and 3+ years of relevant experience, or an Associate's Degree and 5+ years of relevant experience or High School Diploma and 7+ years of relevant experience

  • Training in the realm of UC&C as appropriate to technical skill level for position.

Certification Requirement:

IAT II (Security+ CE)

Certification Preferences:

Network +

ITIL Foundations

Agile Foundations

CCT Collaboration (CLTECH)

CCNP Collaboration (CLFNDU)

CCNP Collaboration (CLCOR)

CCNP Collaboration (CLACCM) and or (CLCNF)

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph.


  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required



U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.