Information Technology Support Specialist

Clearance Level
Top Secret SCI + Polygraph
Category
Help Desk
Location
Annapolis Junction, Maryland
Onsite Workplace
Key Skills For Success

Computer Systems

Information Technology (IT) Support

Technical Support

REQ#: RQ138151
Requisition Type: Pipeline
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.

 

Our work depends on Information Technology Support Specialist’s joining our team to support Tier I operations for a large infrastructure effort in Annapolis Junction, MD.

 

The Information Technology Support Specialist’s duties will include, but are not limited to:

  • Answering calls, chats and emails from customers

  • Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software

  • Provide excellent customer service to internal and external client

  • Provide timely updates and closure to client requests and issues

 

MINIMUM REQUIRED QUALIFICATIONS:

  • Active TS/SCI Clearance Required with Poly

  • Must have and maintain 8570 Level I certification (A+, Security+ or similar)

  • Technical Support or Customer Service experience is required

  • Maintains current knowledge of relevant technology as assigned

  • EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience

WHAT GDIT CAN OFFER YOU:

  • Multiple shifts available to support 24/7 operations (shift differentials may apply)

  • Ability to segway into various career paths within the program in areas such as Networking, Cybersecurity, Software Development, & Systems Administration

  • Collaborative teams of highly motivated critical thinkers and innovators

  • 401K with company match

  • Customizable health benefits packages

  • Internal mobility team dedicated to helping you own your career

  • Rewards program for high-performing employees

#Greenway

#JET

Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA

Travel Required

None

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.