Tier 1 Service Desk

Clearance Level
Washington, District of Columbia

REQ#: RQ134839

Travel Required: None
Requisition Type: Regular

Tier 1 Service Desk Agent

Job Duties and Responsibilities:

Install, modify, and repair computer hardware and software using remote access tools.

Provides end-user software and hardware troubleshooting.

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Assists in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

Primary responsibility will be to trouble shoot users via TEAMS and Phone.

Primary work environment is MS Windows.

Agents must be able to create, maintain and resolve tickets in a timely manner

Create detailed ticket entries for Incidents and Service Requests. 

Agents must be able to communicate with users in a professional manner.

This position is remote and requires conducive working environment to answer and respond to incoming and outgoing phone calls with users.  

Second shift core working hours for this position: 10am – 7pm EST

Maintains current knowledge of relevant technology as assigned.

QUALIFICATIONS: HS/GED, 1+ years of experience

U.S. Citizenship


  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.