Information Technology Support Specialist Supervisor (TS/SCI w/Poly)

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a

Information Technology Support Specialist Supervisor joining our team to support our government client activities in Annapolis Junction, MD.

At GDIT, we foster a people-centric environment. As a Help Desk Supervisor, you will be trusted to be detailed-oriented, resourceful, results driven and able to multi-task and prioritize under deadlines in support a large team and our clients. In this role, your responsibilities will include:

• Manage a team of support personnel who troubleshoot and resolve IT issues

• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems

• Trains, coaches, and mentor’s employees on how to deliver the best customer service and achieve the team Service Level Agreements

• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures

• Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed

• Analyzes help desk activities and develop tools and process improvements to optimize service

• Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services

• Simulates or recreates user problems to resolve operating difficulties

• Recommends systems modifications to reduce user problems

WHAT YOU’LL NEED:

• Active TS/SCI with Poly is required

• Bachelor's Degree and 5 years' experience, or equivalent combination of education and experience.

• Must be able to multi-task

• A team player and have the ability to adapt in a dynamic, fast-paced environment

• Must possess good communication and customer service skills

• Shift: Monday - Friday between the hours of 6am-6pm including some weekends and holiday

• IAT 8570 level I Certified (A+ or similar) or higher

CWIP - IAT level I Compliance:

Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Customizable health benefits packages

• Collaborative teams of highly motivated critical thinkers and innovators

• Internal mobility team dedicated to helping you own your career

• Rewards program for high-performing employee's

• Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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