GDIT has an exciting opportunity for a BILINGUAL Health Information Specialist - Spanish/English (HIS) to support the Vaccine Adverse Event Reporting System (VAERS) program. VAERS is a post-marketing safety surveillance program, collecting information about adverse events that occur after the administration of vaccines. The HIS will provide support for the nurse follow-up activities which includes contacting medical providers for follow-up information on patients reported to VAERS, entering follow-up information into a health-related database, tracking outstanding requests for medical documents, and performing other administrative tasks as needed.
This team covers the hours of 8 am – 8 pm EST Monday through Friday. Employees work a regular schedule with flexibility to adjust for coverage or time off as needed.
This position can work 100% from home anywhere across the US. Ability to work from a quiet environment is a must.
Support clinical follow up activities by requesting missing case information (information, medical records) via phone, fax, mail, and/or email
Answer inbound calls and emails addressing requests for general information and material requests. Process materials requests as needed (fax, email, mail)
Document status of activities on the system received for accuracy and completeness
Collaborate with other staff working on the case to ensure accuracy and completeness.
Complete tasks per designated deadlines
Fluent in Spanish and English required
High School Diploma
2+ years of demonstrated customer service experience required
Familiarity with Microsoft Word & Excel
Ability to work from a quiet environment with a strong internet connection is required
Availability to work any 8-hour shift from 8 am – 8pm EST Monday - Friday
Associates degree and/or college coursework a plus
Case management or health office related experience
Call Center experience a plus
Previous experience working from home is strongly preferred
ATTRIBUTES FOR SUCCESS
Excellent communication and organizational skills
Strong multitasking abilities
Ability to work independently and as part of a team
Ability to adhere to deadlines
The likely hourly rate for this position is between $11.83 - $19.64, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.