Senior Field Support Representative Team Lead

Clearance Level
Top Secret/SCI
Category
Field Engineering
Locations
Washington, District of Columbia
Sterling, Virginia
Hybrid Workplace
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Key Skills For Success

Emerging Technologies

Innovative Technologies

Teamwork

REQ#: RQ146883
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Senior Field Service Representative, Team Lead

Seize your opportunity to make a personal impact as a Senior Field Service Representative, Team Lead. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

Our work depends on a Senior Field Service Representative, Team Lead joining our team to perform complex adoption and employment of innovative technologies in support of defense intelligence programs.



HOW A SENIOR FIELD SERVICE REPRESENTATIVE, TEAM LEAD WILL MAKE AN IMPACT

  • Routinely interfacing amongst the DoD National Level Intelligence Community, Combatant Command Intelligence Directorates and/or military services
  • Supporting a defense intelligence customer’s capability development and coordinating amongst training and operation mission owners
  • Provides technical, administrative, and operational management to assigned projects or task(s)
  • Coordinate and provide new technology demonstrations; coordinate with identified representatives across the DoD IC to ensure latest program updates are implemented effectively, ensure users are provided with both training and instructional resources (i.e. CCMDs, Component Commands, Service Intelligence Production Centers)
  • Assist the customer PMO with integrating and applying any fielded capabilities to support user workflows; participate in engagements in support of capability adoption and provide metrics to address user adoption issues as well as strengths
  • Collaborate across customer organization and the DoD IC users ensuring unity of effort and the sustainment of comprehensive, coordinated feedback loops
  • Support adaptive training initiatives across diverse forums to facilitate up-to-date engagement with users and workflows (in-person, deskside, virtual)
  • Travel to CONUS and OCONUS locations, including CCMDs, Service Intelligence Centers, and other IC / DoD government locations
  • Participating in special projects as required


WHAT YOU’LL NEED TO SUCCEED:

  • Security Clearance Level: TS / SCI with CI Polygraph or CI Polygraph Eligibility
  • US Citizenship Required
  • Education: Bachelor degree in a related technical or military discipline
  • Required Experience: 10+ years of related experience
  • Required Technical Skills: Engineering
  • Required Skills and Abilities: Knowledge of AGILE principles and experience performing in an AGILE development cadence. Experience communicating successfully across a diverse range of stakeholders. Experience working within the DoD National Level Intelligence Community, Combatant Command Intelligence Directorates and/or military services; Understanding of the Intelligence Cycle and Intelligence Workflow, Experience with Intelligence applications and user adoption interface
  • Preferred Skills:  Master’s degree, PhD / Doctorate
  • Location: Hybrid


GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

25-50%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.