Top Secret Security clearance with SCI level access is required
Provides installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Follow customer procedures to dissassemble deinstalled systems.
Wipe hard drives.
Follow all approved customer policies, processes and procedures
Provide desktop support during the core work hours
Provide Level II CFP escalation support
Work closely with Defense Logistics Agency Disposition Services (DLADS) support
Work closely with the NASIC Equipment Control Office
Work closely with NASIC Property Custodians
Required to replace or install approximately 112 workstations per month
Equipment to be installed and maintained includes but is not limited to Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations)
Follow all approved NASIC policies, processes and procedures
Install/maintain/repair/remove workstations and peripherals
Perform supplies management in support of supplies acquisition (e.g. rack brackets, power cords, power strips)
Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision
Maintain list of toolboxes associated with this functional area
Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month
Work NASIC Microsoft System Center Service Manager tickets received and will use best OEM practices to troubleshoot and repair defective devices
Install and move workstations and peripherals in accordance with NASIC guidelines
Document IT devices requiring the replacement of parts using Microsoft System Center Service Manager ticketing system and Other Designated Costs (ODCs) procurement ordering process
Receive, test, and return to Governmental bench stock all vendor repairs
Install, test, and return to operational service for redistribution to the customers all warranty repairs
Ensure replacement computers are operational upon installation to the customer including all software
Ensure the customer does not lose any functionality upon receiving a new computer
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3-5 years of directly related experience supporting information systems operations.
• Candidate shall possess and maintain IAT Level II certification as required by DoD Directive 8570.01-M for the work being performed (Security+)• Candidate shall have the ability to lift up to 40 pounds.• Candidate shall have the proven ability to balance, prioritize and organize multiple tasks. #ZPost#DPost#CJPo If you are interested and having difficulty applying, please send resume directly to Robert.Cellich@gdit.com homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.