Cloud Service Operations Specialist

Clearance Level
Top Secret/SCI
Category
Systems Administration
Location
Fort Liberty, North Carolina
Onsite Workplace
Key Skills For Success

Computer Literacy

Networks

Software Packages

Troubleshooting

REQ#: RQ168430
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Senior joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving.

WHAT YOU’LL NEED TO SUCCEED:


Education: Cloud Relevant Certification

Required Experience: 2+ years of relevant Service Operations Experience

Required Technical Skills:

  • General knowledge of cloud-native principles and DevOps concepts
  • General IT Service Management concepts, practices, and procedure familiarity
  • Troubleshooting identity and permission management issues
  • Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary
  • Troubleshooting basic application and server issues
  • Service ticket generation and communication follow through
  • Thorough and accurate triage and escalation of incidents
  • Cloud system monitoring and alerting
  • Customer interaction via chat, in-person, and over the phone
  • Basic trend analysis
  • Documenting resolutions and contributing to internal knowledgebase

Security Clearance Level: TS/SCI

Required Skills and Abilities:

  • Working knowledge of identity managers and brokers
  • General familiarity with Agile methodologies
  • Good written and technical briefing skills – can effectively communicate with teammates and leadership

Preferred Skills:

  • Excellent critical thinking and problem-solving skills
  • Comfortable in a fast-paced, rapidly changing workplace
  • 2+ years' experience working for an Enterprise Service Provider
  • Other relevant technical certifications
  • 1+ year of relevant coding knowledge

Location: On Customer Site


US Citizenship Required

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities including paid education and certifications.
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
  • On-site dining options
Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ CE - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.