Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.
This position is responsible for managing and maintaining visibility of the US BICES-X enterprise for the BICES Contracting Office (BCO), assisting with the continual development of standards, policies, and procedures for providing enterprise operations visibility meeting BCO business objectives, and aids in the monitoring and development of automated performance metrics to effectively communicate the value, utilization, efficiency, and availability of network, systems, and security operations to BCO leaders. This position is responsible for managing the Enterprise US BICES Virtual Network Operations and Security Center directly, supervising up to six geographically dispersed operations and support desk personnel per shift.
The Battle Captain is responsible for assuring availability of the mission network as the decision maker for operations, analysis, assessments, monitoring and response, and is responsible for the development and dissemination if identified reports and briefs of operational statuses to senior government program management.
Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
Provides oversite to team in obtaining daily updates for incident and Service request fulfillment activities.
Develops and documents shift and training checklists and materials, trains assigned team members on all assigned tasks. Performs regular task proficiency exercises as needed.
Works closely with Queue Manager to identify critical incidents meeting criteria for Problem Management identification and tracking, aids in the identification of errors, known errors and work arounds.
Monitors Service Availability and identifies and records service non-compliance findings, requests BCO approval for approved outages impacting service availability SLA’s.
Supervises assigned operations staff, including subordinate support desk team.
Develops, maintains, and executes Critical Event Notification Procedures to BCO and other identified stakeholders.
Provides central oversite for managing exercise and real-world enterprise Critical Information Technology Operations (CITO) plan and execution.
Measures and develops VNOSC and Network Availability performance metrics and communicates the value, utilization, and efficiency of security operations to business leaders.
Develops monitoring capabilities, thresholds, alerts, and support documentation for SolarWinds, Splunk, Tableau, and Service Now toolsets.
Manages assigned data collection and reporting tasks for daily Network Operation’s briefing.
Compiles weekly metrics information as required and submits to Chief of Enterprise Operations
Compiles weekly TDY travel metrics as required for GDIT and Client Personnel
Conducts daily situational awareness briefing for Contract Customer, and Senior GDIT Personnel.
Provides oversight for Enterprise Approved Service Interruption (ASI) process, reports status, finding and After-Action reporting as required.
Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Conducts planning and provides recommendations to client on task workload.
Attends identified customer meetings and may serve as primary client liaison.
Interacts with vendors, other agencies, and other client staff on behalf of the client as required.
Ensures quality assurance of project deliverables and reporting.
Participates in special projects as required.
5 years of directly related experience in Information Systems Management and support
BA/BS Degree – May substitute additional experience
Must possess and maintain a Secret clearance.
Position requires experience with briefing senior leadership and conducting ad hoc high-level briefings to scheduled audience
Comprehensive knowledge of the principles, methods, and techniques used in Help Desk level IT customer support.
Experience with IT Service Management (ITSM)
Experience with Microsoft SCSM, Remedy, Service Now or comparable ticketing system.
Must obtain ITIL V4 training and Certification within 120 days of employment
TS/SCI Clearance preferred.
Meet DoD 8570 requirements and be eligible for IAT level II access upon hire
Experience with Incident Response, and enterprise monitoring tools like Splunk or SolarWinds.
Project Management certification (PMP) is preferred, but not required
Experience with US BICES is preferred, but not required
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.