We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver.
The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas.
GDIT is currently seeking a Senior Avaya System Administrator for the GDIT/FDIC Infrastructure team who will provide project support as well as operations support required for Avaya PBX and Cisco data functions related to telecommunications that includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves adds, changes working closely with the FDIC Voice Team. U.S. Citizenship and background investigation is required; you must have a current clean financial background. (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.)
Task and responsibilities in this role include, but are not limited to the following:
Responsible for day to day adds, moves, changes, and user troubleshooting.
Resolving issues with the Avaya systems on site
Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
Responds to escalated incidents and service requests from Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities
Monitors ticket queues to ensure customer tickets and service requests are promptly addressed.
Promptly responds to all critical/high and/ or incidents or service requests and resolves within service level targets and/or scheduled time frames.
Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center
Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies
Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed.
To qualify, you must meet these basic qualifications:
The person must have a minimum 5 years’ experience with Avaya Communication Manager. Versions 5.2.1 and above is preferable.
A thorough understanding of how to troubleshoot Avaya problems
Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
A working knowledge of basic telephony, i.e. wiring, cross connects, demarcation points etc.
Recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
Excellent customer service skills, highly motivated, self starter.
Can be available 24/7 or able to respond within a 4 hour period if needed.
BA/BS and ten years experience or thirteen years plus relevant IT experience.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services, simulation, and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.