TSS Technical Editor Associate - NESD

Clearance Level

None

REQ#: RQ140940

Requisition Type: Pipeline

Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Technical Editor Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

This position is contingent upon award.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

Review usage and effectiveness of knowledge management system and knowledge articles for over 70 applications with future implementations to include an additional 50+ applications
Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
Create job aids and SOPs for incident and problem resolution
Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
Coordinates the verification, approval, and processing of document revisions for call center knowledge base
Track document activity to ensure timeliness and process efficiency
Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

WHAT YOU’LL NEED TO SUCCEED:

Education: BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)
Required Experience: 0+ years of relevant experience
Required Technical Skills: Intermediate skills in the Microsoft Office Suite.
Security Clearance Level: Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance
Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs.
Preferred Skills: Bachelor's degree in English or Technical Writing. One or more years of relevant experience with Navy Applications.
Location: Onsite in Bossier City, LA or New Orleans, LA. Louisiana residency is required.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.