GDIT is seeking an experienced Quality Assurance Manager to ensure that services provided are in accordance with DoD customer and GDIT requirements. Candidate is expected to visit the client site at Aberdeen Proving Ground (APG) a few days of the week.
In this role, responsibilities will include, but are not limited to:
Determines, negotiates and obtains customer agreement (when applicable) on project procedures, standards and specifications, including evaluation of existing procedures and creation of new procedures to fill gaps
Ensures procedures are trained and followed. Regularly audits procedures and recommends changes when needed to optimize
Ensures that customer requirements are traceable through software development lifecycle and IT infrastructure change control
Ensures customer service standards and SLAs are met
Supports the preparation of management and technical reports
Directs the Technical Writer on CDRL quality and format, performs compliance check and delivery and tracking of CDRLS
Oversees the Configuration Management lead to ensure optimal CM processes are followed for software, IT assets, and license management
Determines project training needs and ensures ongoing cross training to upskill the program team
Encourages change and improvement in performance and quality
Regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys
Develops a strong familiarity of the ITIL Service Delivery Operations and becomes knowledgeable of the key government supporting functions and processes (creation of quality documentation, job aids, knowledge, and training materials/modules) to meet client expectations
Oversees internal quality assurance testing and customer user acceptance testing
Serves as a trusted advisor to the Program Manager to facilitate the adherence to quality standards for ticket logging and resolution across the escalation/resolution path
Conducts quality assessments, trend analysis and provides management reporting on quality metrics, as needed
Supports and performs gap analysis, root cause analysis and other assessments to diagnose issues and events that impact SLA events and service delivery
Demonstrates attention to detail and ability to identify and communicate quality deficiencies verbally and in writing
Demonstrates experience and confidence presenting information in meetings with client and various levels of executive leadership. Highly dependable with a proactive and team-oriented work posture
An active Secret security clearance is required to begin employment
Experience with large IT projects analyzing information from multiple sources to compile a complete solution; and easily communicate recommendations to high-level Government officials
BA/BS degree in an associated discipline.
Minimum 8 years of applicable IT quality assurance experience
ITIL 4 certification/experience preferred
Experience in verification and validation, software testing and integration, and software metrics, and their application to software quality assessment.
Must be capable of maintaining and establishing a process for evaluating software and associated documentation
Responsible for reporting and analyzing quality metrics, determining areas of opportunity for improvement, and developing recommended action plans to address findings
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
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About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.