Customer Service Rep - $17.20/hr

Clearance Level
None
Category
SCA
Location
Las Cruces, New Mexico
Hybrid Workplace
Key Skills For Success

Call Center

Communication

Customer Service

REQ#: RQ170072
Public Trust: NACI (T1)
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do?  If so, then GDIT is looking for candidates like you!

As a Customer Service Representative, you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment.

This role is located in Las Cruces, NM. Operational hours of the call center are 6:50am - 7:15pm Monday through Friday.

**This role is remote; however, training is ONSITE in Las Cruces for the first 8 weeks. Must permanently reside within commuting distance to Las Cruces to be considered.**

GDIT OFFERS:

  • Full-time schedules at $17.20 an hour

  • Extensive benefit package that starts day 1 of employment

  • No weekends

  • Generous PTO and holidays

  • 401K matching

  • Comprehensive training and career growth

RESPONSIBLITIES:

  • Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.

  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.

  • Assist with side-by-side mentoring for new employees during and after training as needed.

  • Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.

  • Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.

  • Assist in information reporting and development as needed.

  • Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.

  • Proofread documents for grammatical and correctness and adherence to standards and formats.

  • Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.

  • Assume coordination responsibility for department in absence of supervisory staff.

  • Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.

  • Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records.

** PLEASE NOTE: If you receive an offer with GDIT, you must be able to successfully pass background investigation and drug test within the allotted timeframe. Ability to obtain a Public Trust is also required.**

QUALIFICATIONS:

Required

  • High School Diploma or GED required

  • 6+ months of customer service/telemarketing/secretarial experience required

  • Must be able to type 20 WPM; 30 WPM preferred

  • Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required

  • May be required to work some GDIT holidays and overtime

  • Experience working with a PC and in a Windows environment is required

  • Demonstrated ability to communicate in English effectively; both verbally and in writing is required

  • Must be within commuting distance to Las Cruces, NM and be able to be onsite for the first 8 weeks of training

  • Must be able to obtain a Public Trust clearance

Desired

  • Previous experience with medical claims and billing is preferred

  • 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred

  • Proven ability to work effectively as a team member

  • Ability to organize simultaneous tasks for individual assignments and the workflow of others

  • Ability to prioritize and complete tasks to meet contract standards is required

  • Spanish fluency is a plus

#CSRforBCRC

#GDITFedHealthJobs  

#GDITHealth

Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.