COM-F II - Jr Help Desk Technician (secret) - Scott Air Force Base, IL

Clearance Level
Secret
Category
Help Desk
Location
Scott AFB, Illinois

REQ#: RQ45268

Travel Required: None
  • Join General Dynamics Information Technology and be a part of the team of men and women that solve some of the world’s most complex technical challenges.  Everyday General Dynamics Information Technology makes a difference in how the government serves our country and our citizens. We are inspired by the important missions of our customers and we believe that by working together we can deliver exceptional solutions and services to enable the safety, security, health and well-being of our nation!

    Currently, we are seeking a Junior Help Desk Technician for the Communications, Operations & Maintenance Function II (COM-F II) in Scott AFB, IL. The selected candidate must have or be able to obtain government security clearance, per contract requirements (Clearance Level: Secret).  COM-F provides operations and maintenance services in support of HQ AMC/A6 mission needs supporting the operational functionality and readiness of systems, infrastructure, and IT support services.

    • Provides Help Desk, System Administration, Database Administration, and Network Administration services ensuring the systems hardware, operating systems, software systems, and related procedures adhere to customer approved production configurations, government system availability, and reliability standards.
    • Is part of a 24/7/365 team that monitors and supports the computer processing activities to verify integrity and availability of all hardware, interfaces, server resources, systems, and key processes.


    So what is required of a Junior Help Desk Technician on a day to day basis?  

    - Maintains smooth operation of Level 1 Help Desk.

    - Sets up accounts, maintains ticket documentation

    - Interacts with users and elevates tickets that cannot be resolved at Level 1 to Level II help desk

    • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
    • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
    • May route calls to product line specialists, application, or system support specialists.
    • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

    To qualify, you must meet these basic qualifications: 

    • High School Diploma or equivalent + 0 yrs experience
    • Must have at least an Interim Secret clearance
    • Must have a CompTIA A+ or Network + Certification
    • It would be great if you also had experience with: BMC Remedy, General knowledge of customer service, and basic IT workstation experience

    #cjobs #gdpost #dicepost #Defense #kmp #ScottAFB

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.