Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Assists with the installation, configuration, and upgrade of computer hardware and software.
Provides end-user software troubleshooting and support.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides troubleshooting and support.
Assists in the administration of e-mail systems.
Provides phone and help-desk support for local and off-site users.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Requires a High School Diploma or GED.
0-1 years of directly related experience supporting help desk operations or customer service.
Shift schedule - needs to be flexible to support 24x7, 365 days. (possible shifts 6am-2pm, 2pm-10pm, 10pm-6am).
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.
Benefits of this Position:
Opportunity for Fast Growth within the program
Professional Development Assistance Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
Educational Reimbursement toward degree programs and individual coursework
401K Match with 100% vesting on day one
Health, Dental and Vision Coverage to keep you healthy, starting your first day
We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
Parking and transit commuter benefits
Why Work at General Dynamics IT?
Work with top talent and some of the brightest minds in your field
Support missions that make a difference to our Nation
Become part of an organization that that is committed to the highest ethical standards in all that we do
Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
Want to move, or find a job close to home? We have positions in several locations in the United States and the world
General Dynamics Information Technology solves our customers' challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.
General Dynamics Information Technology, or GDIT, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.