Communications Focal Point - Help Desk Support

Clearance Level
Secret
Category
Help Desk
Location
Shaw, South Carolina

REQ#: RQ71663

Travel Required: None
Public Trust: None
Requisition Type: Regular

Communications Focal Point (CFP) Help Desk Support key responsibilities:

•    Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. At Shaw AFB only: CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor  
•    Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); 
•    Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required 
•    Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure 
•    Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance 
•    Manage SIPR PKI program 
•    Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs) 
•    Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits 
•    Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves 
•    Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures 

**MUST HAVE A CURRENT COMPTIA Security+ CERTIFICATION AND SECRET CLEARANCE**
Communications Focal Point (CFP) Help Desk Support

•    Position shall provide full Communications Focal Point (CFP) Help Desk support to end users for all Enterprise and AOC networks client equipment, software and services. At Shaw AFB only: CFP Help Desk Support also provides Client Systems/Hardware Support for the AOC/CAOC floor  
•    Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues); 
•    Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required 
•    Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure 
•    Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance 
•    Manage SIPR PKI program 
•    Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs) 
•    Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits 
•    Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCOs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves 
•    Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures 

**MUST HAVE A CURRENT COMPTIA Security+ CERTIFICATION AND SECRET CLEARANCE**

#Defense #CAOC #kmp #secret #helpdesk #technicians #Sumter #SouthCarolina #Qatar

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.