We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, cybersecurity is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.
GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Senior Advisor joining our team to support Department of State activities at Sterling, VA. You will be responsible for:
The development and administration of solutions within GDIT ServiceNow environments.
Design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.
Developing solutions within ServiceNow, assisting with the integration of other apps/tools with ServiceNow, system administration, report development and testing of the product and its sub-modules.
Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
Collaborate with team members to define, analyze, understand and document business and technical requirements.
Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
Participate in and support ServiceNow version upgrades.
Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
Create technical architecture, design and user guide documentation.
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
Other duties as assigned.
The position requires a Bachelor’s degree or equivalent in Computer Science or IT related degree,
10 or more years of IT experience and extensive experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment
2+ years’ experience successfully deploying ServiceNow ITOM in an enterprise environment.
Active ServiceNow Certified Administrator certification
Excellent understanding of the Agile software testing process and lifecycle, from smoke test, to integration to production deployment
Understanding of IT service management and common service level agreement measurements
Strong organization and time management skills while working in a rapid software development environment
Excellent collaboration skills and can effectively works in a team environment
Must be able to identify and learn new technologies quickly
Excellent written, presentation, and interpersonal skills
Minimum of active Secret clearance and ability to obtain up to TS
WHAT GDIT CAN OFFER YOU:
401K with company match
Customizable health benefits packages
Internal mobility team dedicated to helping you own your career
Challenging work that makes a real impact on the world around you
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.