Cloud Support Manager

Clearance Level
None
Category
Cloud
Location
Remote, Working from the USA
Hybrid Workplace
Key Skills For Success

Accountability

Deliverables Management

People Management

Strategic Objectives

Vendor Relationships

REQ#: RQ175118
Public Trust: Other
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Cloud Support Manager joining our team to support Department of Health and Human Services (HHS) activities in Rockville, Maryland.

At GDIT, we foster a people-centric environment. As the Cloud Support Manager supporting HHS, you will be trusted to lead a team of dedicated professionals in support of O365, Platform, and Email Operation activities across the organization. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter.

HOW A CLOUD SUPPORT MANAGER WILL MAKE AN IMPACT

  • Primary responsibility and accountability for all cloud based operations and teams within area of support
  • Leads O365 (Azure), Email, and Platform operations teams and works with team of technicians, engineers and other professionals to ensure that everything is running smoothly. 
  • Ensure that all systems are functioning properly at all times.
  • Manage information technology systems as well as outsourced partnerships
  • Accountable for the daily operations, support, backup, recovery and efficiency of server systems, data stores, and related enterprise framework
  • Responsible for the oversight, management and coordination of all activities to support cloud operations align with Statement of Work and within Service Level Agreements
  • Develop, monitor, and manage KPI's for all systems
  • Develop and document processes, procedures, policies, and best practices
  • Create the business continuity plan along with its disaster recovery strategy; Exercise the disaster recovery plan at least once a year in coordination with HHS ITIO staff\partners
  • Manage the delivery of agreed technology and support services within an approved budget and via a team based, customer centric approach.
  • Evaluate and recommend new technological systems and vendor products to develop system solutions that match or pre-empt business requirements as well as managing selected vendor relationships as required
  • Manage and mentor junior staff
  • Ensure effective communications and interaction with key associates involved in the delivery of the infrastructure solutions
  • Develop and maintain installation, configuration, and maintenance procedures and checklists
  • Participate in on-call activities and follow escalation process to support any infrastructure events 24x7x365.
  • Lead RCA activities to minimize potential for recurrence

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor of Arts/Bachelor of Science
  • 10+ years of related experience 
  • Demonstrated past, proven success in similar environment with related technologies
  • Demonstrated Communication (Verbal/Written) skills a must / Problem Solving
  • Must have the ability to be "on-call" to provide support for 24/7 environment
  • Location: Rockville, MD Customer Site (Hybrid)
  • Clearance: Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
    • US Citizenship or Green Card Holder required
    • Must have been in the US for at least 3 out of the last 5 years.

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#GDITFedHealthJobs   

      Work Requirements
      Years of Experience

      9 + years of related experience

      * may vary based on technical training, certification(s), or degree

      Certification

      Travel Required

      Less than 10%

      Salary and Benefit Information

      The likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
      View information about benefits and our total rewards program.

      About Our Work

      We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

      GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.