GDIT is seeking a Technical Writer to join our team supporting the U.S. Department of Energy’s (DOE) Office of the Chief Financial Officer (OCFO), Office of Corporate Information Systems to provide Operations and Maintenance (O&M) Support Services of their Corporate Business Systems (CBS O&M). As the Technical Writer supporting the DOE CBS O&M program, you will support DOE’s Corporate Business Systems, used by over 14,000 users to fulfill the agency’s mission to promote energy independence, progress scientific research, and protect the nation through nuclear security.
You will be part of a 60+ person team supporting DOE on multiple task orders under our Blanket Purchase Agreement (BPA). BPA services include task order management, database management, IT security, Tier 1 help desk, support of various business applications for financial management and acquisitions management, and business intelligence. Services on this single award BPA with a Period of Performance through early 2028 will be performed at the DOE office located at 20300 Century Boulevard, Germantown, MD, 20874. (Currently remote due to COVID-19). For more information about the Department of Energy’s Office of Corporate Business Systems mission and functions, go to https://www.energy.gov/cfo/services/corporate-information-systems.
GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. At GDIT, our employees are driven, resourceful, and unwavering. In this role, a typical day will include:
Gathers, analyzes, and composes technical information.
Conducts research and ensures the use of proper technical terminology.
Translates technical information into clear, readable documents to be used by technical and non-technical personnel.
Coordinates contract deliverables process, including reviewing and editing deliverables prior to submission, and processing customer comments, edits, and re-submission.
Attend meetings with stakeholders to capture technical and business requirements as required
Prepare technical and business documentation according to PWS requirements and task order delivery schedule
Supports creation and editing of program presentation materials in PowerPoint.
Publish documentation and work products on GDIT SharePoint site and/or customer portal.
Create and maintain program documentation/briefing templates.
Ensure technical documentation is accurate, complete, meets editorial and customer specifications and adheres to standards for quality, graphics, coverage, format, and style.
Supports program Task Order Leads and team members with writing/editing standard operating procedures (SOPs), job aids, training materials, functional and technical design documents, and knowledge articles.
Performs a variety of complex administrative tasks in support of a program.
Schedules meetings and develops Agendas and Meeting Minutes
Coordinates Weekly and Monthly Progress Reporting
Coordinates onboarding and offboarding of team members, following the DOE and GDIT procedures
Works with project managers to gather project/task status.
Supports risk management process by assisting risk owners in writing risk statements and mitigation plans.
Supports action item owners in writing actions and gathering and reporting status of actions.
Support continual service improvement (CSI) identification and tracking
Administer the program’s SharePoint site content, structure, groups, permissions, and provisioning users
Supports the Program Manager in developing and maintaining a Project Management Plan
WHAT YOU’LL NEED:
Education: Associate’s degree
Years of relevant experience: 3 years technical writing experience in an IT environment. Without a degree 5 years of relevant experience is required.
Experience with technical writing in an IT environment
Experience with standard operating procedures, job aids, training materials, and design documents
Experience with meeting minutes
Experience preparing status reports
Experience with preparing and editing presentation materials/briefings
Excellent working knowledge of MS Office tools including Outlook, Word, Excel, PowerPoint, Project, SharePoint
Excellent oral and written communication skills with experience in interaction with customers
Able to work independently and as part of a team
Organized and detail-oriented
Ability to suggest process changes
Advanced Problem-solving skills
Ability to learn and implement new processes quickly
Ability to “think on your feet” and problem solve, sometimes on short notice
Security clearance level: Must be able to obtain and maintain a DOE Clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
Experience driving continuous improvement of business processes and technical operations.
Good team player, able to manage multiple assignments, and adapt to changing client needs.
Outstanding written and verbal communication skills with the ability to present to business leaders.
Bachelor’s degree and 1 year technical writing experience in an IT environment
Training courses related to project management
ITIL v3 or v4 certification
Training courses related to Lean Six Sigma
SharePoint administration experience or certification
Experience with ServiceNow for incident management, problem management, service request management, and reporting/dashboards
Experience with federal financial, acquisitions, or budgeting systems or business processes
Previous experience working with/for a federal agency, or Department of Energy specifically.
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.