REQ#: RQ75868 Customer Service Representative, Barbourville, KY (Evergreen) (Open)
Travel Required: None
Public Trust: None
Requisition Type: Pipeline
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an experienced L&D Professional joining our team activities. At GDIT, people are our differentiator.
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
High school diploma or G.E.D.
One or more years of customer service or other telephone experience
Basic communication skills
Call center experience preferred
Ability to work independently/self-starter in a remote position.
Ability to follow oral and written directions
Ability to meet professional standards towards project and co-workers
US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance.
May require shift work
Medical experience and/or medical claims knowledge would be helpful but is not necessary.
Hours are Monday – Friday 8:45 am – 5:15 Eastern.
Performs clerical or administrative duties as assigned.