Tier 1 Customer Support - Marshall Space Flight Center AL

Clearance Level
None
Category
SCA
Location
Huntsville, Alabama

REQ#: RQ72208

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

The NASA Shared Services Center’s (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services. GDIT, which is the prime contractor, has partnered with NASA to consolidate selected Procurement, Finance, Human Resource and Information Technology activities from the ten NASA Centers into a single shared services center.

Essential Job Functions:

Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets. Document all support activity in Remedy tracking system. Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web. Tier 1 support is provided 24 hours a day,

7 days a week, 365 days a year. Shift schedules are based on customer need and are subject to change. This position is hiring for Monday - Friday 7:30 AM – 4:00 PM.  This shift includes two 15 minute breaks and a 30 minute lunch break.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.