With minimal supervision this deployed Systems Administrator works as part of a large enterprise team to provide Tier I support on multiple Department of Defense (DoD) networks and enclaves. Performs regular hardware and software updates, and provides troubleshooting and technical support services, maintains and utilizes build guides to support standards for servers. Provides technical support and troubleshooting, performs installation, repair, and preventative maintenance of DeskTop machines, printers, and related software. Deliver technical support to the USSOCOM and its Enterprise components, over the phone or on site, as required. Reads, understands and applies complex technical information; master new computer technology; maintain cooperative working relationships. Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers. Participates in new application and hardware rollouts, testing, and special projects as needed. Works on assignments that are moderately complex in nature. Provides additional systems administrative support as required in additional areas such as file servers, print servers, network access, mobile devices, Active Directory, System Center Configuration Manager (SCCM), Information Security, and virus protection.
Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
2+ Years of Systems/Service Desk Experience
2-3 years in at least three of the following areas: file servers, print servers, network access, Active Directory, System Center Configuration Manager (SCCM), Exchange, Information Security, virus protection, Windows 7 and desktop applications.
2-3 years configuration, troubleshooting, and maintaining Microsoft Windows Desktop operating systems, to include Win 7 / 10
Ability to support 24x7x365 work schedule, shift work and travel as required, in support of customer initiatives
Experience using REMEDY or other ticketing systems to provide IT support to customers and end-users •Knowledge of TCP/IP, networking fundamentals
Exposure to DoD Configuration Management, Information Assurance, and Systems Lifecycle Management processes
Self-starter, motivated, shows initiative, and learns fast
Ability to work on multiple projects simultaneously
Ability to create and maintain sustainment documentation •Creating and updating systems lifecycle documentation, as required
Must maintain DoD 8570 compliance. Security + required to start.
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.