IT Agile Project Manager

Clearance Level
Project/Task Management
Washington, District of Columbia
Falls Church, Virginia

REQ#: RQ105036

Travel Required: Less than 10%
Public Trust: MBI (T2)
Requisition Type: Regular
GDIT has an opportunity for a dynamic and collaborative IT Project Manager to join our team supporting the DOC Enabling Technologies project. This is part of a large initiative for the Department of Commerce (DoC) where GDIT has the primary responsibility of integrating several cloud-based Software-as-a-Service (SaaS) providers with legacy DoC systems into a holistic shared services solution and deploying this solution across the 12 bureaus within the DoC.  We are responsible for continuing to improve the current operations (helpdesk, application development and enhancements, knowledge management, change management, continuous monitoring, and problem/incident management), and provide solution advice for enhancements and additional tool adoption.We are looking for energetic individuals who want to enhance their professional career in a fast-paced federal environment doing cutting edge work in Shared Services, Agile Development, and Management Consulting. This role requires a leader who can drive strategy and implementation of a complex set of processes and solutions for the customer.  You will lead and guide a matrixed team that supports the service business processes for the Department of Commerce (DOC) Enterprise Services (ES) efforts and Enabling Technology solutions. Responsibilities:Leadership:
  • Assist the team and client with decisions based on long-term and short-term aspects of the engagement
  • Communicating and coordinating with senior client leadership on the business process enhancements, providing business requirements direction, collaborating to improve the effectiveness of the client’s capability, quick resolution of customer incidents, and removing any obstacles or conflicts/issues that prevent the effective output of product.
  • Direct and drive all stages of the Service Delivery lifecycle including Service Strategy, Design, Development,
  • Monitor progress to assure deadlines, standards, and cost targets are met.
  • Transition, Operations, and Continual Service Improvement
  • Provide leadership for the team to identify and implement opportunities for service enhancements.
  • Serve as a liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage.
  • Use ServiceNow for change, knowledge and incident\problem management oversight.
Program/Project Management:
  • Ensure all Service Level Agreements (SLAs) are met or exceeded.
  • Plan, initiate, and manage information technology (IT) operations projects using ITIL processes
  • Produce or provide quality control over contract deliverables.
  • Provide proposed solutions and rough-order of magnitude estimates for client requirements.
  • Work effectively in a leveraged services operation (managed service desk, technology solutions services).
  • Work effectively in a multi-contractor environment.
  • Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
Additionally, as a member of the Enabling Technologies program, the IT Project Manager will be exposed to and become familiar with other client engagements, and will support the Program Manager with business development activities to expand and provide technology solutions.  Responsibility will be to understand how GDIT provides these services to our expanding DOC clients, and how GDIT can enhance their service delivery to these clients.Qualifications:
  • Able to demonstrate a high degree of flexibility including shift and out of hours working.
  • Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives. 
  • BS in Information Systems, Information Technology, Management / Business Management, Engineering or Computer Science
  • Excellent customer-facing skills, outstanding written and verbal communication, and the ability to build consensus and drive solutions across multiple systems in a multi-vendor environment.
  • Excellent writing, speaking and interpersonal skills, with demonstrated client-facing roles.
  • Excellent leadership, people management, and team work skills.
  • Experience managing and coordinating the work of multiple Agile Teams in a DevSecOps environment.
  • *Must be familiar with the process of requirements estimation and decomposition from epics all the way down to user stories that meet the “definition of ready” for work to start in an Agile team.
  • Strong experience (8+ years) working for a senior leadership client, participating in briefings, presentations, advisory sessions.
  • Experience (5+ years) with the aspects of ITIL processes encompassing Change, Knowledge and incident\Problem Management.
  • Strong program management foundation, including software development life cycle management for systems integration and/or implementation and will have participated in large-scale system integration or release management efforts, using agile methodology for development and deployment processes.
  • Experience (10+ years) establishing and implementing Project Management, IT Service Management (ITSM) services
  • Experience in managing enterprise services, Service Desk or Service Delivery teams.
  • Exhibit problem solving abilities and logical objectivity, with ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis
  • Have or able to obtain a suitability clearance.
  • US Citizenship.
Beneficial but not required:
  • Demonstrated experience with service desk technologies including ServiceNow, NICE InContact, Robotic Process Automation (RPA) and Intelligent Virtual Agents (IVA)
  • Experience with ServiceNow
  • Project Management Certification or CMMI training
  • ITIL Intermediate certification
  • Agile certifications—PMI-ACP, CSM, CSPO, SAFe etc.

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.