Technical Analyst

Clearance Level
None
Category
Systems Analysis
Location
Columbia, Maryland

REQ#: RQ60577

Travel Required: 10-25%
Public Trust: Other
Requisition Type: Regular

At GDIT, people are our differentiator. As a Technical Analyst supporting Enterprise Portal, you will be responsible for tending/gathering/tracking the operations team’s tasks/issues/trouble tickets and generating necessary reports for the Operations team, Tier2 incidents. You will facilitate the troubleshooting/triage calls with internal and external teams to resolve the incidents/issues in a timely manner according to SLAs.  You will also monitor Portal health in real-time and respond to any detected anomalies/events accordingly.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Technical Analyst joining our team onsite in Columbia, MD.

In this role, a typical day will include:

  • Triage and troubleshoot incidents, collaborating with both end users and internal resources
  • Manage Sev-1 and critical issue scenarios across cross-functional teams
  • Monitor Portal performance in real-time using a suite of tools, and take appropriate action when events are detected
  • Work in off-hour shifts for 24x7 coverage
  • Create helpdesk tickets and coordinate calls with external customers
  • Create ad hoc reports associated with Portal operations as required

REQUIRED QUALIFICATIONS

  • Bachelor's degree in information system, related field, or equivalent experience
  • 4+ years of experience working with website Operations processes
  • 4+ years of experience working with delivery assurance
  • 2+ years of experience with helpdesk ticketing and support calls with external customers
  • 2+ years of experience troubleshooting Operations issues and Help Desk level 1 and 2 support
  • Technical experience with monitoring tools such as New Relic, Extra Hop, Dynatrace and Splunk
  • Experience in AWS technologies and DevOps methodologies
  • Experience with various browsers (IE/Chrome/Firefox)
  • Proven ability of the use of MS Excel, Word and PowerPoint, including the use of pivot tables
  • Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years

DESIRED QUALIFICATIONS

  • US citizen or a Green Card holder
  • Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience
  • Prior experience in software testing
  • ITIL certification
  • Strong attention to detail
  • Excellent verbal and written skills. Proven ability to communicate effectively with external customers, stakeholders and cross-functional team members

WHAT GDIT CAN OFFER YOU

  • GDIT is a leader in implementing DevOps technology and solutions. You'll be part of a team using the latest tools to support programs in modernizing how solutions are delivered.
  • GDIT provides you with an opportunity to learn, implement and put into practice the latest processes and technology to support our customer's mission. 

GDIT CAREERS

Opportunity Owned

Discover more at www.gdit.com/careers  

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.