At GDIT, people are our differentiator. As a Technical Analyst supporting Enterprise Portal, you will be responsible for tending/gathering/tracking the operations team’s tasks/issues/trouble tickets and generating necessary reports for the Operations team, Tier2 incidents. You will facilitate the troubleshooting/triage calls with internal and external teams to resolve the incidents/issues in a timely manner according to SLAs. You will also monitor Portal health in real-time and respond to any detected anomalies/events accordingly.
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Technical Analyst joining our team onsite in Columbia, MD.
In this role, a typical day will include:
Triage and troubleshoot incidents, collaborating with both end users and internal resources
Manage Sev-1 and critical issue scenarios across cross-functional teams
Monitor Portal performance in real-time using a suite of tools, and take appropriate action when events are detected
Work in off-hour shifts for 24x7 coverage
Create helpdesk tickets and coordinate calls with external customers
Create ad hoc reports associated with Portal operations as required
Bachelor's degree in information system, related field, or equivalent experience
4+ years of experience working with website Operations processes
4+ years of experience working with delivery assurance
2+ years of experience with helpdesk ticketing and support calls with external customers
2+ years of experience troubleshooting Operations issues and Help Desk level 1 and 2 support
Technical experience with monitoring tools such as New Relic, Extra Hop, Dynatrace and Splunk
Experience in AWS technologies and DevOps methodologies
Experience with various browsers (IE/Chrome/Firefox)
Proven ability of the use of MS Excel, Word and PowerPoint, including the use of pivot tables
Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years
US citizen or a Green Card holder
Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience
Prior experience in software testing
Strong attention to detail
Excellent verbal and written skills. Proven ability to communicate effectively with external customers, stakeholders and cross-functional team members
WHAT GDIT CAN OFFER YOU
GDIT is a leader in implementing DevOps technology and solutions. You'll be part of a team using the latest tools to support programs in modernizing how solutions are delivered.
GDIT provides you with an opportunity to learn, implement and put into practice the latest processes and technology to support our customer's mission.
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.