TSS Automation Engineer - Software Developer Sr Advisor

Clearance Level
Software Development
Not Applicable, Virginia

REQ#: RQ57196

Travel Required: 10-25%
Public Trust: NACLC (T3)
Requisition Type: Regular

We are looking for a talented Senior Software Developer Advisor that will be responsible for

for the development, administration, and automation of solutions integrated with GDIT ServiceNow environments.

The Automation Engineer will work with members of the CIO-Technology Shared Services Applications Team, customers, and external vendors to design, implement, test, document, integrate, and automate solutions needed to support the enterprise. Daily activities will include developing automation solutions, assisting with the integration of other apps/tools with ServiceNow, system administration, automation, report development, and testing.

Required Proficiency: 

  • Ability to establish, develop, and maintain ServiceNow integrations with other systems through automation technologies based on customer requirements
  • Experience with Agile software development
  • Extensive Ansible experience

Job Responsibilities:

  • Responsible for the automation of solutions that will integrate with ServiceNow instances based on customer requirements.
  • Leverage Powershell to invoke PowerCLI commands for VMWare integration to provision resources from ServiceNow catalog
  • Responsible for implementing through automation Infrastructure as Code (IaC) using Power Shell, Ansible and Terraform and similar tools with ServiceNow as the workflow management/catalog engine
  • Work with ServiceNow modules to effectively underpin uniquely defined ITIL processes and ITSM workflows.
  • Import data from existing event monitoring and management tools to make available for use in ServiceNow.
  • Collaborate with designated points of contact to refine, test, and debug system as needed.
  • Collaborate with appropriate support teams on system integration efforts.
  • Follow established Change Management process for system modification or maintenance.
  • Effectively engage in all phases of the development lifecycle. Configure and develop core and custom solutions as requested.
  • ServiceNow API integrations with multiple systems to include:
    • McAfee EPO
    • Carbon Black
    • Trip Wire
    • NetBackup
    • SolarWinds
    • SCOM

Job Profile Requirements:

  • Requires a Bachelor’s Degree, IT Related and 15+ years of experience
  • 3+ years of experience using automation technologies (Ansible, Terraform, Chef, Puppet)
  • Superior attention to detail with excellent written and verbal communication skills.
  • Ability to understand complex business needs and adapt appropriately.
  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform
  • Certified ServiceNow Administrator
  • Experience creating and executing test cases using ServiceNow’s Automated Test Framework
  • Understanding of IT service management and common service level agreement measurements
  • Individual skills preferred: process minded, good presentation and communication skills
  • Established documentation skills

Preferred Experience:

  • ServiceNow development / implementation / administrative experience * Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, YAML) 
  • Experience working with ITSM solutions in an enterprise environment. 

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.