Help Desk Tier 3 Engineer with TS/SCI Clearance

Clearance Level
Top Secret/SCI
Category
Systems Engineering
Location
Springfield, Virginia

REQ#: RQ71831

Travel Required: None
Requisition Type: Regular

GDIT is seeking a senior level Help Desk Tier 3 Engineer to support ongoing critical requirements. The Help Desk Tier 3 candidate will be responsible to independently set-up, diagnose, troubleshoot and resolve end-user questions in various IT in support of the contract. The person will also function as part of a team, inclusive of customers, and must demonstrate sufficient written and communication skills to ensure success.

Job Duties:

  • Demonstrated ability to independently set-up, diagnose, troubleshoot and resolve end-user questions
  • Troubleshoot and resolve escalated technical issues and helpdesk tickets.
  • Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
  • Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
  • Ability to identify and work independently on special projects and lead helpdesk projects as assigned.
  • Train and support lower-level technicians and new team members. Serve as a leader on the helpdesk team.
  • Update and maintain SOPs and other documentation for procedures and processes; update assigned trouble tickets and equipment databases.
  • Work with other technical teams to resolve large scale issues.
  • Test new hardware and software systems and packages prior to deployment.
  • Assist with managing the helpdesk ticket queue on a daily basis, creating, routing, and remedying tickets.
  • Demonstrate strong customer service skills.
  • Ability to work 1st shift, 6am-2pm

Requirements:

  • 5+ years of relevant experience and BS/BA degree or a combination equivalent years of experience and education
  • Experience with networks and virtual servers
  • Active TS/SCI clearance and eligibility to obtain CI Poly

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.