Help Desk Specialist - Fort Meade, MD

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Fort Meade, Maryland

REQ#: RQ127320

Travel Required: 10-25%
Requisition Type: Regular

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Administers e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Maintains current knowledge of relevant technology as assigned

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

EDUCATION AND EXPERIENCE: AA/AS, 8+ years of experience

CLEARANCE REQUIRED: TS/SCI required to start.

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.