GDIT is looking for a Deskside Support Specialist (Tier II) to support our federal client. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues. This position is located in Washington, DC.
Perform hardware problem diagnosis and resolution
Installing PC and PC applications, perform moves and system recovery
Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
May route incidents to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.
Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook) as well FERC custom applications
Create, modify, and customize applications for individual users
Configures a variety of FERC application software products to support the continuous availability, reliability, and performance of the FERC installed Applications
Performs other duties as required
Required A+ and + 3 years of related experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.