Service Desk Analyst - Tier 2

Clearance Level
Top Secret/SCI
Systems Analysis
Doral, Florida

REQ#: RQ103320

Travel Required: None
Public Trust: None
Requisition Type: Regular

Service Desk Analyst - Tier 2

Doral, FL
US Secret Clearance is required

General Dynamics is seeking individuals to work on our customers Enterprise Service Desk supporting the Southern Commands daily mission.

Chosen analyst will:

Provide expertise in the formulation of systems scope and objectives.

Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.

Design and develop computer system specifications that are appropriate for users needs and consistent with the overall design of the organizations/customers information systems architecture standards.

Create or modify procedures to solve technical problems related to computer systems and programs.

Collect and perform analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.

Prepare in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.

Conduct form design and layout activities with moderate guidance from manager.

Perform preparation of systems specifications.

Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

Applies practical knowledge of job area typically obtained through advanced education and work experience.

Perform analysis and system designs.


  • 2+ years of experience

  • BA/BS (or equivalent experience)

  • TS/SCI is required to start.

  • Computing Environment (e.g., MD-100/WIN 10 etc.) certification.

  • AND

  • DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)


This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.