Customer Engagement Consultant

Clearance Level
Business Process Analysis
Remote, Based in the USA
Key Skills For Success

Agile/Scrum Methodology

Product Management

Project Management

REQ#: RQ143434
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

General Dynamics Information Technology is seeking a detail oriented, customer-focused, and motivated Customer Engagement Consultant with strong communication skills that is interested in becoming part of our FDA team supporting our customers with their critical mission needs.

The Customer Engagement Consultant is a customer-facing role that works directly with stakeholders and product management teams to build strong and lasting relationships with our customer and exceed their expectations. 

You will be responsible for a portfolio of applications and serve as the primary point of contact for our agile delivery team(s), working closely with the FDA Product Managers, FDA Technical Delivery Managers, and the larger integrated project team. The successful candidate will have a strong program management foundation, including strategy development and transformation/change cycles.  They must have experience with software development life cycle management for systems integration and/or implementation using agile methodology for development and deployment processes. They also must have experience managing and coordinating the efforts of multiple Agile Teams and be able to lead them to a higher level on the DevSecOps maturity curve.

This role is fully remote!


Client Management:

  • Guide project meetings and other client engagements to meet customer expectations
  • Participate and lead customer-facing communication, reporting on sprint progress, burn down, velocity, and story points
  • Prepare and deliver frequent updates, maintaining positive customer relationships and ensuring a positive customer journey
  • Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline
  • Manage timeline and scope ensuring customer expectations are met
  • Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion
  • Understand and validates the details of deliverables as provided by project resources

Team/Agile Management:

  • Work with the implementation team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all the stakeholders
  • Assist team to become self-organizing and self-managing to achieve its goals
  • Ensure the team’s “definition of done” is well defined on the story, sprint, and release levels
  • Be part of a continuous improvement mindset and recommend adjustments to established delivery practices
  • Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations and timelines throughout the project
  • Provide transparency to senior leadership and work with design, development, information security, and other product management teams

Product Management:

  • Develop product roadmap with external stakeholders
  • Manage product development using agile best practices
  • Oversee analysis and documentation of customer’s business requirements and processes
  • Oversee planning and design of business processes; assist in formulating recommendations to improve and support business activities.
  • Assist in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives

What You’ll Need:

Required Skills and Experience:

  • Bachelor’s degree with 8+ years of experience (or equivalent combination of education and experience)
  • Demonstrated experience in client-facing roles
  • Strong experience (5+ years) working for a senior leadership client, participating in briefings, presentations, advisory sessions
  • Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives
  • Ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis
  • Experience managing multi-system projects and self-organized, cross-functional project teams in a matrixed environment
  • Experience working in an agile-scrum environment and familiar with Agile values, principles, processes, and methods such as iterative and incremental development, burn down, continuous integration, test-driven development (TDD), unit testing, code refactoring, pair programming, and/or Scrum ceremonies
  • Knowledge of JIRA and Confluence
  • Excellent PowerPoint and presentation skills

Desired Skills and Experience:

  • Exhibit problem solving abilities and logical objectivity
  • Excellent writing, speaking and interpersonal skills
  • Project Management Certification or CMMI training
  • Second level Scrum Master certification (CSP, SAFe Agilist, SAFe Practitioner)
  • 3+ years agile team facilitation experience (e.g., Scrum Master, Agile Facilitator, etc.)
  • Experience with the aspects of ITIL processes encompassing Change, Value Streams and Processes
  • Energetic, goal oriented, proactive, innovative, hardworking, and patient

What GDIT Can Offer You:

  • Full-flex work week
  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you


Work Requirements
Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required



U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $120,000 - $180,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.