As the largest pure-play IT services provider serving the U.S. government sector, GDIT is where you can come to be successful. Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join General Dynamics Information Technology team working with Defense Logistics Agency (DLA).
As a VTC Lead for our ESD program in Philadelphia, PA, you will responsible for providing technical support, troubleshooting, event scheduling, and event facilitation in a multi-vendor environment. This position will require the selected candidate to interact with all levels of government customer and contract leadership daily.
In this role, a typical day will include:
Scheduling and managing AV/VTC events for contract customers; to include scheduling of physical room space when required.
Updating and maintaining current AV/VTC deployments using government supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases and AV/VTC unique applications.
Ensuring compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all DLA Information Operations AV/VTC setups.
Providing Standard and Advanced AV/VTC Support for hardware/software configuration, troubleshooting and problem resolution.
Providing technical support for AV/VTC update software installation and configuration issues and providing resolution. Trouble tickets shall be input, updated and maintained using the current Remedy Help Desk software application or any subsequent Help Desk applications.
Evaluating and performing technical review of all DLA Information Operations AV/VTC hardware/software acquisition requests.
Providing enterprise support for DLA, Information Operations at Site AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.
Contacting appropriate vendor repair personnel for warranty and/or proprietary repairs, as required. Explaining and demonstrating the malfunction to the appropriate equipment/hardware vendor responding to the warranty call. Verifying that the repairs made by the servicing vendor are proper and fix the problem.
Providing subject matter expertise to onsite support technicians in the setup and deployment of AV/VTC systems as required.
Providing knowledge transfer to DLA Information Operations personnel in the deployment and administration of the AV/VTC system.
Coordinating with contracted maintenance support teams to ensure operability of VTC rooms.
Provide support for SVTC mirroring requirements of VTC support.
Providing Advanced AV/VTC Support for all Site personnel.
Responding to DLA CERT Advisories, Bulletins and Tasking, and ensure all AV/VTC equipment and transmissions are secure from vulnerabilities.
Creating or updating network diagrams.
Creating system configuration documentation for all AV/VTC systems.
The VTC Lead provides technical support, troubleshooting, event scheduling, and event facilitation in a multi-vendor environment.
Creating user job aides to facilitate setup and operation of AV/VTC sessions without administrator intervention.
AV/VTC Certification Required: One of the following
Cisco Video Network Specialist
Cisco CCNA Collaboration
Cisco Certified Specialist
Three (5) years of progressive Information Technology (IT) experience with at least two years directly supporting AV/VTC requirements.
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.