Provides support for implementation, troubleshooting and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. Provides Tier I/II and Tier 3 (Escalation to Architecture Team) resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers. Provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers.
Provide customer support through chat, email and capacity request ticketing.
The Level 1 Cloud System Architect shall possess the following capabilities:
Provide Tier I/II support. Follow established guidelines for delivery of cloud based resources.
Provide support for implementation, troubleshooting and maintenance of customer resources.
Provide assistance to users in accessing and utilizing cloud based compute resources.
Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams.
Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
Monitor and respond to chat rooms.
Four (4) years of experience as a System Engineer / Architect in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a related technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree. Must possess one active entry level cloud certification (i.e. Azure, AWS, Openstack). Candidate will be responsible for drafting documentation such as FAQs and internal knowledge articles. This position requires the candidate to be customer-service focused and responsive. Should demonstrate strong interpersonal skills as well as written and verbal communication skills.
Strong understanding of IT principles.
Strong understanding of cloud compute principles.
Strong understanding of virtualization technology principles. Working understanding of commercially available cloud hosting options (Like: AWS, Azure).
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.