NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Desired Skill Level Requirements:
Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence.
Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
Ensure compliance with network security policies and procedures.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Create and report all outage notifications and network related issues according to standard operating procedures.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Participate in additional Tier II/III projects or upgrades as tasked.
Provide system/equipment/specialized training and technical guidance to lower skill level employees.
Provide After Action Reports (AARs) for Problem Management resolution.
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 2+ years of directly related work experience.
CCNA Collaboration (Highly Desired)
Must have a TS/SCI Clearance and the ability to obtain required Polygraph.
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.