Client Systems Hardware Support

Clearance Level
Help Desk
Shaw, South Carolina

REQ#: RQ134616

Travel Required: None
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology is seeking Help Desk Specialists in the Sumter, South Carolina area at Shaw Air Force Base.

*You must have a secret clearance as well as a Comptia Security +CE certification to qualify for this position*

You will provides technical support and troubleshooting to network, desktop, and/or systems hardware and software, including the following:

  • Position shall install, administer and maintain client machines, devices, peripherals and software, and provide and technical support to network end-users.
  • Perform all technical support and O&M activities
  • Add, move and change client hardware and software to meet end user data, voice and video needs
  • Provide system support to clients operating on the network/domain
  • Configure client level software, modify software configuration, and perform basic configuration management functions
  • Notify the unit Equipment Custodian of any hardware relocation and equipment problems
  • Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment
  • Assist with installing, testing, and accepting new systems
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software
  • Implement client workstation software patches, security fixes, and service releases
  • Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans
  • Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software
  • Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK) and Communications Fly-away Kits (CFK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions


  • Active DOD Secret clearance
  • Associates Degree or 2+ years experience or related experience.
  • CompTIA IAT Level II certification (Sec+CE, etc) required.

#Defense #kmp #HelpDesk #ShawAFB

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.