ServiceNow Developer Advisor

Clearance Level
Software Development
Bethesda, Maryland

REQ#: RQ41900

GDIT is currently seeking a senior level ServiceNow Developer in Bethesda, Maryland to support our ServiceNow team.  We are looking for a professional with a successful recent track record in developing ServiceNow applications. 

In this role, you will work as part of a multi-disciplinary team of software developers and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the NIH mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, managers and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision.

Task and responsibilities in this role include, but are not limited to the following:

  • Develop, maintain, and enhance applications on the ServiceNow ITSM platform
  • Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
  • Perform unit testing and assist with quality assurance
  • Support the team in ServiceNow operations such as User/ Group administration, reporting, metrics, SLAs, etc.
  • Collaborate effectively with ServiceNow users and stakeholders to develop solutions and execute changes
  • Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's requirements
  • Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions
  • Prepare and maintain up to date documentation (requirements/design/test/as-built application architecture) for internal and external customers
  • Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise supported by the team
  • Provide off-hours coverage and support for maintenance and deployment during outage windows
  • Contribute to the team’s efforts to consistently meet the KPIs and goals set by the customer
  • Work on continuous improvement by sharing experiences and knowledge within the team
  • Provide quality and consistent service to the customer

To qualify, you must meet these basic qualifications: 

  • BS in Computer Science or Information Systems related discipline and 8+ years software development experience, or equivalent combination such as a Masters and 6+ years.
  • 5+ years of relevant experience supporting and administering the ServiceNow platform
  • 2+ years prior experience within the last 4 years implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports.  This must include development experience with the ServiceNow APIs and using them to create or modify applications.
  • Report creation in multiple environments, including maintenance and automation
  • Experience working in a collaborative office environment with other developers and customers

It would be great if you also had:

  • ServiceNow certifications are a plus
  • ITIL V 3.0 or newer Foundations certification

Attributes for Success:

  • Effective communication skills
  • Collaborating and communicating effectively with multiple teams and customers.
  • Good organizational and analytical skills
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.