Excellent communication skills, both verbal and written
A proven track record of effective communication with high level executive customers
The ability to work with minimal direction to manage all aspects of collaboration services
Ability to troubleshoot technical solutions on the fly in tense situations
Experience with other collaboration platforms and how they interact with video teleconference (VTC) configuration, such as Microsoft Teams, WebEx and Zoom
Experience administering, managing and running live streaming events for executive level customers
Ability to work across multiple technical teams to coordinate details and requirements for executive events
Prepare templates, SOP’s, and questionnaires to collect requirements to ensure live events run smoothly
Hands-on technical experience installing, administering and upgrading Crestron automation components that control Cisco and/or Polycom VTC endpoints, and associated equipment in conference rooms (e.g., screens, touch panels, video inputs, etc.).
Setup, test, operate, and tear down audio/visual and VTC equipment; (e.g., VTC carts, microphones, audio mixers, video switches, speakers, laptop computers for presentation, etc.)
Provide technical consultation and assist with videoconferencing operations and maintenance
Execute all aspects of videoconferencing including call setup, end-user training, troubleshooting, and follow through on escalation of trouble incidents occurring during calls.
Provide tier-3 support for all video conferencing infrastructure and endpoints (TMS, TCS, MCUs, VCS, and SX / MX / EX / C-series codecs)
Provide technical and Operational support for both Classified and Unclassified VTC architecture
Provide project management for the installation of new VTC equipment
Perform engineering analysis of requirements for VTC support and provide recommendations of preferred solutions that optimize engineering, management, and cost parameters
Create and modify user documentation and standard operation procedures (SOPs) as required
Familiarity with trends inside the video conferencing industry
Expert level technical knowledge of Cisco telepresence products
Recent experience troubleshooting video problems in an enterprise or service provider environment under short time constraints involving complex networks spanning multiple firewalls and different geographic locations is a big plus. The customer environment includes 10,000+ users in the Washington, D.C. metro area, plus thousands of additional users distributed nationwide at field sites.
The ideal candidate will have 10+ years professional experience implementing, troubleshooting, and documenting converged networks interconnecting Cisco, Tandberg and/or Polycom VTC endpoints, gateways, and conferencing bridge products.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.