REQ#: RQ55885 Upcoming Federal Agency Enterprise Shared Services Contract – Various Positions (Evergreen) (Open)
Travel Required: Less than 10%
Public Trust: NACLC (T3)
Requisition Type: Pipeline
GDIT has future opportunities for a variety of Technical and Non-Technical roles (see below) in Washington, DC for a large federal agency’s Enterprise Shared Services contract. ITSM / ITIL Certifications and Experience are highly desired for these roles.
This contract will provide support the agency’s rollout and governance of an Enterprise Shared Services program. Special attention will be placed on customer experience and building out the service portfolio. This program will involve extensive use of emerging technologies such as intelligent automation services and virtual agents integrated within GDIT’s ServiceNow service management platform.
Some of the critical areas that we are staffing include:
Technical Writing and Communications Manager
Solutions Architect (ServiceNow certification)
Service Design Manager
Quality Control Manager
Continual Service Improvement Manager
Data Analysis Manager
Service Operations Manager
Service Transition Manager
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.