NESD BMC Remedy/Helix Developer - Junior/Mid

Clearance Level
Systems Engineering
Remote, Based in the USA
Key Skills For Success

BMC Remedy

Cloud: Amazon Web Services (AWS)


REQ#: RQ141272
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking a Junior level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

This position is an integral part of the NESD Helix engineering team and assists with administration, requirements analysis, and requirements documentation of the BMC Helix/Remedy software and integrated interfaces in a SAAS model:

  • Work with Senior level Helix engineers and project teams to document all known customization and data requirements for new and existing customers
  • Provide support to the Helix engineering team in terms of Foundation Data loads and Foundation Data Administration
  • Work with our cross-functional teams to document JIRA stories
  • Willingness to learn as you go as both a self-starter and with provided training courses
  • A Do-No-Harm approach to system administration
  • Work directly with the Remedy/Helix Engineering team on several tasks that include report writing, data analysis, account management, and continual service improvement initiatives.

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 2+ years of BMC Remedy experience as a user, data administrator, or beginning developer
  • Experience and AWS GovCloud or other Cloud solutions
  • Experience with BMC Remedy version 20.x or higher
  • Security+ certification; must be able to obtain within 3 months of start
  • Secret clearance

Desired Qualifications:

  • ITIL Foundation a plus
  • JIRA a plus, but not required


  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Flexible work week
  • Educational Assistance and eLearning
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree


CompTIA - Security+ - CompTIA

Travel Required


Salary and Benefit Information

The likely salary range for this position is $68,000 - $102,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.