Desktop Support Technician

Clearance Level
None
Category
Field Engineering
Location
Arlington, Virginia

REQ#: RQ66096

Travel Required: None
Public Trust: Other
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity.

The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas.

 

GDIT is seeking a Desktop Support Technician for the FDIC infrastructure program in Arlington, VA. U.S. Citizenship and background investigation is required; you must have a current clean financial background.  

Task and responsibilities in this role include, but are not limited to the following:

      Asset Management\Asset Tracking of IT hardware

·        Installs, operates, maintains, repairs and modifies equipment.

·        Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

·        Analyzes and evaluates products and related performance.

·        Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

·        Installs\Uninstalls implementation software approved for environment

·        Maintains effective customer communications and relations.

·   

To qualify, you must meet these basic qualifications: 

 

Five years of relevant IT experience and a 4 year degree from an accredited college or institution of higher learning. 

It would be great if you also had:

  • Imaging laptops using IBM BigFix
  • Laptop deployment to end users
  • Troubleshooting of hardware/software
  • Using elevated permissions to perform software installs/uninstalls
  • Using DRUVA to perform data backup/restore
  • Application support
  • Printer maintenance/toner replacement
  • Experience with workstation deployments/decommissioning

Must be able to work independently

Must be a team player

Must have ability to manage conflicting priorities in a fast paced dynamic environment

Solid customer service skills

Good communication skills

Good Organization skills

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services, simulation, and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

GDIT CAREERS

Opportunity Owned

Discover more at gdit.com/careers

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.