Customer Services and Information Technology Officer
We are GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on an experienced Customer Service and Information Technology Officer joining our team to support Government activities at McLean, VA. At GDIT, people are our differentiator. As an Expert CSITO supporting the customer, you will be trusted to guide a dynamic team of talented IT professionals to deliver exceptional customer service to both internal and external customers. In this role, a typical day will include:
Working in a dynamic, customer-focused environment where no two days are the same.
Guiding a geographically dispersed team of IT professionals charged with resolving IT-related issues for both CONUS and OCONUS locations.
Working with government and contract leadership to provide transformative customer service across the enterprise.
Developing employees through coaching and mentoring.
Providing quality assurance, oversight, and alignment to Key Performance Indicators (KPI's).
Managing the functionality and efficiency of a group of computers running on one or more operating systems
Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Minimum of 10 years related experience; strong emphasis is placed on leadership experience of a team of 35-40 FTE.
Technical Skills: Experience with Active Directory, Windows 7, Microsoft Outlook, Microsoft Office, and demonstrate hardware/application troubleshooting skills.
Security Clearance Level: Top Secret/SCI with Polygraph
Preferred Qualifications: Knowledge of customer product base (software/hardware).
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
BA/BS in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
10+ years of related experience
" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.