NESD BMC Remedy/Helix Developer - REMOTE

Clearance Level
Software Development
Remote, Working from the USA
Key Skills For Success

BMC Helix

BMC Remedy


REQ#: RQ174936
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

This position is an integral part of the NESD Helix engineering team and coordinates, researches, designs, develops, tests, and/or modifies BMC Helix/Remedy software and integrated interfaces in a SAAS model:

  • Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite focusing on Foundation Data, Incident, Knowledge, and data migration interfaces via SmartIT, DWP, RESTAPI, and Web Services.
  • Work with the Helix engineering team and cross-functional knowledge and operations teams to maintain the integrity of multiple Remedy/Helix environments in a cloud environment by utilizing appropriate configuration control practices with defined change management processes.
  • Be well versed in identifying gaps from out of the box workflow and scoping custom BMC Remedy/Helix solutions for the expansion of this tool into additional functional areas of the DoD program.
  • Proven ability to document requirements, customizations, and changes.
  • Responsible to know and convey ITIL and ITSM process flows within Helix.
  • Work directly with the Remedy/Helix Engineering team on several tasks that include report writing, data analysis, account management, and continual service improvement initiatives.

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 8+ years of BMC Remedy/Helix experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud
  • Experience with BMC Remedy version 20.x or higher
  • Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting
  • Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data
  • Experience working in an Agile project methodology environment.
  • ITIL Foundation a plus
  • JIRA a plus, but not required
  • Security+ certification; must be able to obtain within 3 months of start
  • Secret clearance


  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Flexible work week
  • Educational Assistance and eLearning
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking

Work Requirements
Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree


CompTIA - Security+ - CompTIA

Travel Required



U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.