Technical Support Specialist II

Clearance Level
None
Category
Field Engineering
Location
Atlanta, Georgia

REQ#: RQ88662

Travel Required: None
Public Trust: None
Requisition Type: Regular

GDIT is seeking a Desktop Support Technician who will provide both desktop support to join our team providing technical support for the Center for Disease Control and Prevention (CDC). In this role, you will serve as part of the technical staff nationwide supporting the many onsite desktop support and video teleconferencing needs for CDC. In addition to day to day user support, you will support CDC visitors in this a secure environment where visitors will work with you to set up equipment and presentations at CDC. 

Positions for full time employment working from the CDC campuses.

Normal day shift Monday - Friday - We are looking for a dedicated team player to provide a broad array of computer desktop services. This individual must be able to work effectively in responding to customer service request tickets during daily operations, with excellent technical and customer service skills. The ideal candidate must be able to successfully work in a Service Level Agreement/metrics driven environment for problem resolution.

Responsibilities:

Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.

  •  Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
  • Assists in instructing customers in the operation and maintenance of systems/equipment.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analyses and prepares reports on system problem trends and issues.
  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
  • Interacts with the clients engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  • Performs testing of the final product and works with the clients engineers to assure that the product performs as planned.
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.

Required:

  • High school diploma or G.E.D.
  • Five or more years of field support experience
  • Experience working with the companys hardware, software, and equipment products
  • Experience working with customer technology and support requirements
  • Experience working with process and/or system design concepts
  • Experience working with appropriate programming languages, operating systems and software
  • Experience working with engineering principles and practices

Desired:

  • Interpersonal skills to work with customers and other unit personnel
  • Analytical and problem-solving skills
  • Communication skills
  • Time management and organizational skills
  • Ability to resolve non-complex hardware and equipment problems
  • Willingness to travel

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.