Unified Communications Operations Technician - TS/SCI

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
Colorado Springs, Colorado
Onsite Workplace
Key Skills For Success

Cisco Unified Computing System (UCS)

Information Technology (IT)

Local Area Network (LAN)

Network Administration

Network Topology

REQ#: RQ142629
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

General Dynamics IT is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally across various domains.  The successful candidate would be joining a 24x7 operations team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio visual streaming and more.  Position level and responsibilities are based on tiered skills allowing for advancement opportunities.

Shift Flexibility Requirement:

NOC is 24x7 shift work; shifts may include weekends and/or holidays. ​

  • Day Shift: 6am – 2:30pm

  • Swing Shift: 2pm – 10:30pm

  • Mid Shift: 10:30pm – 6am

Requirements

  • Bachelor’s degree and 2+ years of relevant experience, or AA/AS degree and 4+ years of relevant experience, or High School Diploma and 6+ years of relevant experience

  • Active TS/SCI clearance and ability to obtain and maintain a CI polygraph.

  • Security+CE or other IA Level II or higher certification required.


Responsibilities:

  • Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

  • Manage resource availability and conflicts for Video Networks.

  • Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.

  • Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.

  • Utilize set top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.

  • Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.

  • Utilize Service Now to prioritize then complete assigned request and break fix tickets.

  • Have working knowledge of network topology; along with networked hardware and software tools listed above.

  • Possess understanding of dialing protocols to include H.323, E.164 and SIP.

  • Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.

  • Create and report all outage notifications and network related issues according to standard operating procedures.

  • Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.

  • Ensure compliance with network security policies and procedures.

  • Provide system/equipment/specialized training and technical guidance to lower skill level employees.

  • Complete responsibilities as tasked by GDIT Management.

  • Participate in special projects as required by GDIT Management.

Key Competencies:

  • Interpersonal skills

  • Effective communication skills - verbal and written.

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail and accuracy.

  • Customer service oriented

  • Adaptability

  • Ability to work independently within a team concept.

  • Ability to multitask in a stressful environment.


Additional Certification Preferences:

  • Network +

  • ITIL and or Agile Foundations

  • CCT Collaboration (CLTECH)

  • CCNP Collaboration (CLFNDU)

  • CCNP Collaboration (CLCOR)

  • CCNP Collaboration (CLACCM) and or (CLCNF)

Why Work at General Dynamics IT?

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

6 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $60,000 - $90,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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