GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.
The incumbent of this position will serve as the Change Manager within a Configuration Management Team. The Change Manager improves the Information Technology (IT) Directorates overall ability to respond to its customers changing Business requirement while maximizing value and reducing incidents, disruption, and rework through a Configuration Management Process.
Principal Duties and Responsibilities:
An I2TS 3 Configuration/Change Manager:
Understands and advises Customers and IT Staff on current NGIC IT policy, regulations, and procedures. Integrates NGIC IT practices with the Information Technology Infrastructure Library (ITIL) and Enterprise Service Management (ESM) Processes. Promotes and communicates the Change Management Program.
Interacts with and maintains positive relationships with customers and IT staff. Liaise with all necessary parties to coordinate Change building, testing and implementation, in accordance with program schedules.
Evaluates all Requests for Change (involving IT Services, Configuration Items, Processes, and Documentation) ensuring they align services with current business requirements.
Reviews Changes for proper use of resources and planning, adjusts prioritization as necessary, determines appropriate approval authority, and ensures objectives have been successfully met upon completion.
Analyze Changes and notifies IT Leadership of trends or apparent problems.
Updates Change records when necessary; including any actions to correct problems and/or take opportunities to improve service quality.
Implements Configuration Management discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life and is responsible for the Change Management of all configuration items in the Configuration Management Database (CMDB)
Manages and develops agenda for weekly Configuration Control Board (CCB); identifying all key changes and scheduled maintenance for review and approval; Schedules review/approval of new software programs; identifies and invites required Subject Matter Experts based on meeting agenda; Ensures management approval and concurrence is received and/or assignee appointed for action items discussed; Creates and posts weekly meeting minutes.
Builds Change Management information papers and reports for IT Leadership as necessary. Generates reports via Enterprise Service Center (ESC).
Develops and implements new Change and Configuration Management policy as necessary.
Identifies new configuration items, configuration status accounting, and assists in configuration audits.
Creates and maintains software, hardware, and documentation configuration baselines. Ensures version control processes, policies, and procedures are followed during development projects.
Experience in a rapid paced, time sensitive, high quality IT environment is highly desirable
Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
Ability to multi-task, prioritize commitments, and manage time effectively with attention to detail
Proficient with Microsoft Office applications Outlook, Word, Excel, Project, PowerPoint, Visio, and SharePoint
Comprehensive knowledge of the principles, methods, and techniques used in configuration management support
Understanding and familiarity with the Information Technology Infrastructure Library (ITIL), Enterprise Service Management, and Configuration Management processes.
ITIL Foundation Certificate (Course available in LMS)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.