General Dynamics Information Technology is seeking Help Desk Specialists in the Sumter, South Carolina area at Shaw Air Force Base.
*You must have a secret clearance as well as a Comptia Security +CE certification to qualify for this position*
You will provides technical support and troubleshooting to network, desktop, and/or systems hardware and software, including the following:
Position shall install, administer and maintain client machines, devices, peripherals and software, and provide and technical support to network end-users. (At Al Udeid Air Base only: Client Systems/Hardware Support also provides IT Asset Management Support)
Perform all technical support and O&M activities
Add, move and change client hardware and software to meet end user data, voice and video needs
Provide system support to clients operating on the network/domain
Notify the unit Equipment Custodian of any hardware relocation and equipment problems
Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment
Assist with installing, testing, and accepting new systems
Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits
Promote user awareness concerning unauthorized or illegal use of computer hardware and software
Implement client workstation software patches, security fixes, and service releases
Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans
Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software
Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK) and Communications Fly-away Kits (CFK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions
Active DOD Secret clearance
Associates Degree or 2+ years experience or related experience.
CompTIA IAT Level II certification (Sec+CE, etc) required.
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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.