ACD Engineer

Clearance Level
Secret
Category
Network Engineering
Location
Arlington, Virginia

REQ#: RQ58726

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.


We think. We act. We deliver. There is no challenge we can't turn into opportunity. Our work depends on an ACD Administrator joining our team to support JSP-ETM activities at the Pentagon.

At GDIT, people are our differentiator. The ACD Administrator works as a member of the ACD Team who operates and maintains the Genesys (ACD) Automated Call/Communications Distribution for the JSP ACD Customer base.  This position manages call groups and programs call flow routing by configuring and programming ACD servers. In this role, a typical day will include:

  • Perform system maintenance, install system patching, maintain STIG conformity, and perform backups
  • Assist with remote station configurations for users
  • Maintain ACD license management and assignment
  • Produce ACD reporting for program and client requirements
  • Perform ACD customer service by resolving Remedy break-fix and change tickets

Additional ACD Team duties are to maintain and update documentation for:

  • User and Station Licenses
  • License assignment
  • Visio Drawings of the ACD System with the assistance of Network Engineers
  • Applications in addition to the I3 CIC ACD Applications
  • Server information to include:
  • Warranty Information
  • Operating Systems Installed on each Server
  • Operating Systems and Patches
  • Domain Controller and Exchange Servers IAVMs

Required Skills:

  • Active Secret Clearance
  • Security+ CE certification
  • Genesys Interaction Center Certified Engineer (ICCE)
  • 2+ years of related experience
  • BA/BS in a related technical discipline, or the equivalent combination of education, technical training or work experience
  • Proven customer support experience
  • Proficient in Microsoft Office

#ETMcareer 

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.