Deliver technical design solutions for customer projects or potential opportunities
Manage and configure Cisco Gateway Dial Peers
Perform Cisco Gateways VG224 and end-devices configurations
Provide Tier III-level support for incident and problem management
Work to ensure incidents and problems are appropriately resolved or escalated
Perform regular hands-on maintenance and upgrades on telecommunication equipment as required
Analyze system reports, error logs, and activity and initiate system enhancements as needed
Create and maintain comprehensive documentation of environment, procedures, methods, and standards
Participate in after-hours upgrades, troubleshooting, and/or on-call availability
Provide maintenance and perform upgrades for all cisco CUCM and support tools (e.g. scripts), reports, etc.
Work with Infrastructure Architects to optimize existing VoIP infrastructure systems and telecommunications system
Identify capacity and performance issues to ensure quality of service.
Education and Clearance Requirement:
TS/SCI clearance required to be considered.
BA/BS degree and 10+ years of related professional experience required.
Must have current 8570 compliant certification.
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.